Q&A’s

Here you’ll find info on shipping, returns and other frequently asked questions.

Processing time
Items will be shipped within 1-3 working days

Estimated delivery times
The Netherlands: 1-2 days
Europe: 5-10 working days
Outside Europe: 1-3 weeks

I’ll do my best to meet these delivery estimates, but can’t guarantee them. As soon as I’ve posted the parcel, it’s out of my hands. You will receive tracking info for your parcel, which also enables you to contact the carrier if needed.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I will not declare a lower amount on the parcel to avoid import taxes. All of international packages are insured and I must declare full value for insurance purposes. I’m not responsible for delays due to customs.

I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Post items back to me within: 30 days of delivery

I don’t accept cancellations
But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged
• Custom or personalised orders
• Intimate items (for health/hygiene reasons)
• Items on sale

Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Care instructions
Care instructions can be found here: https://dazzleddesignslatex.com/latex-care/

Sizing details
All info and measuring tips can be found here: https://dazzleddesignslatex.com/measurements/

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